Tokai UES-198 Electric Guitar. Semi-Hollow, Tea Burst (TB), MIJ, with Hard Shell Case

We have a 48 Hours return policy, which means you have 2-3 days maximum days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at TEL: 1732 959 934 or directly contact mohammad@dogpatchmusic.com. If  your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items cannot be returned if they are damaged, cracked or not in the conditions that you purchased the item. Please call us immediately if you have questions or concerns about your specific item.  Unfortunately, we cannot accept returns on  gift items but will allow exchange.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.