We know you're excited about your new purchase.
For standard stock orders, we strive to have these dispatched within 48 hours of your order being placed and paid for. While you wait, we will keep you informed and notify you with updates via SMS and Email.
For custom shipment and international shipment, your lead time will be advised by your Dogpatch Music Sales Consultant. If you have not received a lead time from us, please send us an email and do call us direct at International +880 1732 959 934 and Domestic 1732 959 934.
Sometimes you may need to have your items delivered elsewhere such as a studio or a drop center or secondary location. This is a tricky situation due to theft and fraud we may need to verify each request individually.
Yes, you may change your delivery address if and only if your order has not been yet been shipped or is in progress with delivery. We recommend that you call us immediately upon if you wan an alternate address for your order. If your order is already in transit, there may be additional freight charges incurred or it may not even be possible to do so. Please contact your Dogpatch Music Sales Consultant for immediate assistance.
When your order is confirmed and paid for (via E-Commerce On-Line Purchasing, B-Kash or CC) and we have received and processed the payment, the following activities will follow:
1. Contact us directly to provide all necessary shipping information to receive the products.
2. You will be responsible for the shipping cost based on your final destination.
3. Dogpatch Music will provide access to our shipping network who can even deliver overnight to any district in Dhaka and vicinity.
4. Once we have packaged and boxed the product safely, we will get a shipping notice and forward this to the purchaser. All products will be picked up by the carrier/shipper from Dogpatch Music store.
5. We are currently revamping our E-Commerce site and will soon enable automated digital real time notifications.
6. You may also receive an automatic email from the shipping/freight provider as soon as the products are picked up from the store. The shipper will provide your tracking link and tracking number.
7. The tracking link will not appear with tracking information until your product has been collected by the courier/shipper. This usually happens within the same day or next day.
8. We have no control over the tracking numbers from the shipper/courier, but expect to see se tracking progress within 24 hours of your product being pick up.
9. For orders going overnight with our freight providers –once your order has been dispatched, you will receive your tracking details in an email from our CSM Customer Service Management.
10. If there is still no tracking progress showing after 24 hours please call us at International +880 1732 959 934 and Domestic 1732 959 934.
It is important for you to verify your order is complete upon arrival.
• When your order is paid for via E-Commerce On-line shopping or directly over the phone with our Sales Consultant via B-Kash or Credit Cards, you will receive an email from our accounts team with your invoice and packing slip.
• This packing slip will list all the items that you are to due to receive. When the package/s are delivered, ensure you check the contents and tick off the items on your packing slip.
• You will have 48 hours to check your items once all packages have been delivered.
After this time, you may incur replacement fees. If you have made payment and have not received a packing slip within two business days, please contact us so we can arrange for this to be sent.
As our orders are processed, changing your order after it’s been placed can be tricky but not impossible.
We recommend that you contact us immediately the same day before a product ships. We will do our best to make sure you get the product(s) you need and want. If the product has already been picked up for shipping, please do not open the package and send it back to us, we will cancel the order and send you the product you need. Note there may be additional costs incurred.
Please contact us immediately if a product must be changed or cancelled.
If you have received the incorrect product, we will have the right product sent to you promptly. To return the incorrect product, we will send you shipping documents to attach to the carton and will arrange for our courier to collect the package at a time that suits you. For non-rural areas, we can arrange collections from a residential or business address. For rural areas, we may request you to drop the package off to a local shipper/forwarder.
Here is what you can do immediately:
• Please notify your delivery driver upon receipt, ensuring they record it then contact us within 48 hours of delivery.
• We will need a description of the product(s( damages and include pictures of the damaged products/packaging. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be promptly arranged with Customer Service team.
Please note: If the damages are not reported within 48 hours of delivery, you will be liable for the replacement costs.
If you have received extras you can return the products (unless you want to keep them and pay for the extras). To return the incorrect product, we will send you shipping documents to attach to the carton and will arrange for our courier to collect the package at a time that suits you. For non-rural areas, we can arrange collections from a residential or business address. For rural areas, we may request you to drop the package off to the local depot.
Please call our customer care team for any issues or questions or you can send us an email, or call us directly Domestic 1732 959 934 and at International +880 1732 959 934.